ConversionEX
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About ConversionEX

An agency named after the only metric that pays.

ConversionEX is a Shopify and Klaviyo growth agency. We have been building and optimising online stores since 2012 — first on WordPress and WooCommerce, now exclusively on Shopify — and we run the conversion, retention and acquisition programs that make them worth more every quarter.

Our story

How we got here

2012Founded, Albuquerque NM
140Shopify builds and migrations shipped

We started in 2012 building WordPress sites, then WooCommerce stores, with a conversion practice attached because clients kept asking the same question a month after launch: it's live, so why isn't it selling? That question turned out to be the entire business. The name is not a metaphor — conversion was the service before it was the brand.

We shipped WooCommerce for the better part of a decade, so we know exactly what it costs. The plugin stack that breaks on a Tuesday update. The checkout you can extend right up until it collapses. The hosting invoice that arrives the month a campaign finally works. We were spending more of every retainer keeping stores upright than making them sell, so we moved — our own builds first, then our clients — to Shopify, and rebuilt the growth side around Klaviyo. Today it's 140 builds and migrations shipped, 38 active stores, and roughly $410M in annual GMV running through accounts we're responsible for.

That history is why replatforming is the service we are hardest to beat on. We are not moving you off a platform we have only read about — we built on it for years. We know which of your plugins has no Shopify equivalent and will have to become custom work, which of your URLs are quietly carrying your organic revenue, and which parts of your data are dirtier than your team thinks they are.

The other half of the job is the audience you already own. Paid traffic gets more expensive every year, so the stores that compound are the ones turning first orders into second and third ones. We build that inside Klaviyo — flows, segmentation, RFM-based lifecycle work and the reporting that shows what share of revenue is coming from channels you don't rent — and we hold it to the same standard as everything else: measured in Shopify, not in the platform's own dashboard.

The philosophy is boring and it works: decide what the number is, instrument it properly, then change one thing at a time. Most agency reporting is a performance — a deck of upward arrows detached from the merchant's actual P&L. Ours starts with the money that hit your Shopify payouts, works backwards to the channels, and shows the work that failed alongside the work that didn't. If we can't attribute it, we don't claim it.

Who we say no to: pre-launch brands with no traffic to test against, anyone under roughly 40,000 monthly sessions, new WordPress and WooCommerce builds — we spent years shipping them, which is precisely why we don't any more — and merchants who want us to guarantee a ROAS number we don't control. We also turn down work when the honest answer is that the store doesn't need an agency yet — three fixes and six months of selling will do more than a retainer will. Saying that out loud has cost us deals and won us more.

Principles

Four things we will not trade away

These are not values on a wall. They are the reasons we have turned work down.

01

Baselines before promises

We won't quote a lift until we've seen 12 months of your data. Any agency that forecasts your growth before reading your analytics is quoting their average, not your store.

02

One number per quarter

Each engagement gets a single primary metric — CVR, AOV, MER, retention rate. Everything else is diagnostic. Teams optimizing four metrics at once optimize none of them.

03

Ship, measure, keep or kill

Nothing stays live because someone senior liked it. Features, flows and campaigns get a review date at launch, and the ones that don't pay get removed instead of accumulating.

04

Own the receipts

Every dashboard, ad account, theme repo and Klaviyo instance is created under your ownership from day one. If you leave, you leave with everything, and we'll do the handover call.

How it works

Audit first. Always.

Nobody signs a retainer with us before we've both seen the data. The audit is paid, fixed-fee and fully credited against the first three months of any engagement that follows.

01

Growth Audit

We pull 12 months of Shopify, GA4, Klaviyo and ad-platform data, then run a technical, heuristic and session-replay pass across the store. Findings come back ranked by projected revenue impact, not by severity score.

Week 1-2
  • 40-60 page findings document with screenshots
  • Backlog scored by projected annual revenue impact
  • 90-day roadmap with owners, effort and dates
02

Scope and forecast

The backlog becomes a fixed-price scope with a delivery date and a named team. We forecast the outcome in dollars and write down the assumptions, so you can hold us to both.

Week 3
  • Fixed-price SOW with change-order terms
  • Revenue forecast with stated assumptions
  • Named delivery team and weekly meeting cadence
03

Build or migrate

Design and engineering run in one track, wireframed from the checkout backwards. Migrations carry a redirect map and analytics parity check that has to pass before we schedule cutover.

Week 4-12
  • Conversion-led design system in Figma
  • Shopify Plus theme or Hydrogen storefront, code reviewed
  • Launch with redirect, schema and analytics parity verified
04

Instrument and test

We rebuild tracking across GA4, Shopify, Klaviyo and server-side CAPI so the numbers agree with each other before we test against them. Then experiments go live on a steady cadence, each with a hypothesis and a stopping rule written before launch.

Month 3-6
  • Tracking plan reconciled across GA4, Shopify, Klaviyo and CAPI
  • Rolling test roadmap with hypotheses and stopping rules agreed up front
  • Monthly readout covering what worked, what didn't and the dollar impact
05

Compound

CRO, Klaviyo email and SMS, SEO, Google Ads and Meta Ads run against one blended MER target instead of five competing dashboards. Quarterly we re-forecast and cut whatever stopped paying.

Month 6 onward
  • Quarterly growth plan with a revised revenue forecast
  • One blended MER target across every channel
  • Board-ready reporting pack delivered monthly
By the numbers

Where we stand today

2012Founded, Albuquerque NM
140Shopify builds and migrations shipped
38Active stores, capped on purpose
$410MAnnual GMV under management

What we do

Shopify Store Design & DevelopmentShopify Plus & Headless CommerceReplatforming & Migration to ShopifyConversion Rate OptimisationeCommerce SEO & GEOGoogle Ads ManagementMeta Ads ManagementMarketplace ManagementKlaviyo Email & SMS MarketingCreative & Content ProductionAnalytics, Tracking & DataShopify Apps & Ongoing Growth Support
Next step

Bring us a store and a number you want to move.

Thirty minutes with the strategist who would actually run your account. We screen-share your store, read your data live, and tell you the three highest-value things we can see from the outside.

Shopify or Shopify Plus stores doing $150k/mo or moreFounder, CEO or eCommerce lead on the callNo deck and no pitch — we open your store instead

Prefer to write it out? info@conversionex.com gets a real reply the same business day, Mon-Fri, 9am-6pm MT.